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My Sutera

Privacy Policy

We take the privacy of our users seriously. Our privacy policy governs the way in which we process any personal information that you provide to us. If we decide to change our privacy policy for the Website, we will post those changes here so that you will always know what information we gather, how we might use that information and whether we will disclose it to anyone.

Who We Are

This privacy policy relates to, company registration number: 367254-M registered under My-Sutera Sdn. Bhd.

What Information Do We Collect About You?

We collect information about you when you:

  • Place an order for our products.
  • Register as a user for our website.
  • Use our website.
  • Contact us with an enquiry

Personal information we collect includes but is not limited to: your name, address, email address, delivery address(es) for your orders, telephone number and your product selection and actions on our website.
Website usage information is collected using cookies.

Why Do We Collect This Information About You?

We collect and use your information:

  • In order to process your order, returns, exchanges, enquiries and manage your account. Without this information we cannot provide the services you have requested.
  • We may also use your data to send you offers and promotions more tailored to you.

Sending You Marketing Information

We may use your information to:
Remind you to order uniform, inform you of final dates for ordering uniform where you have previously ordered and to advise you of changes to uniform for your schools.
You have the right to opt out of receiving communication of this type.

Where you have agreed, we may use your information to:

  • Send you marketing information such as special offers, promotions, other products, services and marketing information that we think may be of interest to you. We may also ask you to take part in surveys and competitions.
    – You have to opt in to receive this type of communication and have the right at any time to stop us from contacting you.
  • Share with companies within the My-sutera group in which is a part, so that they may offer you their products and services. These companies are currently Canggih Shoppe Sdn Bhd etc.
    – You have to opt in to receive this type of communication and have the right at any time to stop further communication from other companies in the group.
    – You have the right to withdraw your consent to receive marketing from us at any time. You can do this by logging into your account where you have one, clicking ‘unsubscribe’ at the bottom of our marketing emails or contacting us directly at with ‘unsubscribe’ in the subject field.

Where We Store Your Data

Your personal data is stored in our website and company systems.

How Long We Keep Your Data For

The personal information you provide to us will be retained only for as long as necessary to fulfil the purposes for which the information was collected or as required by law.

Do We Share Your Data?

For the purpose of providing our services and products to you we may share your personally identifiable information with:

  • Organisations which provide a service to us or act on our behalf, on the understanding that they will keep the information confidential, for example, our IT providers, Accountants, couriers and email marketing providers. If they are located in another country, we will make sure that they agree to apply the same levels of protection as we are required to apply to information held in Malaysia and to use your information only for the purpose of providing the service to us.
  • Any third party to whom we have a duty to do so in order to satisfy any legal or regulatory requirements.
  • Our policy is not to share personally identifiable information with third parties, unless required by law, in order to perform our obligation to you (such as fulfilling an order) or where you have specifically agreed to receive communication from a third party.

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